TAM Agent

What is TAM Agent?

TAM Agent is an intelligent assistant designed to help Technical Account Managers (TAMs) at Capillary Technologies resolve customer issues faster and more effectively. It combines large language model capabilities with deep integration into internal tools and knowledge bases, providing contextual answers and guided troubleshooting.

Capabilities

• AI-Powered Troubleshooting — Get step-by-step guidance for diagnosing and resolving technical issues using conversational AI.
• Research & Knowledge Retrieval — Search across internal documentation and knowledge bases to find relevant solutions quickly.
• Jira Integration — Look up tickets, track issue history, and reference past resolutions directly within the conversation.
• Confluence Integration — Access and search Confluence pages for product documentation, runbooks, and internal guides.
• Conversation History — All your interactions are saved so you can revisit previous troubleshooting sessions at any time.

Who is it for?

TAM Agent is built specifically for Technical Account Managers at Capillary Technologies. Whether you're handling escalations, researching product behavior, or preparing for customer calls, TAM Agent helps you find answers faster and deliver better support.